Infobip, a global cloud communication company and a leader in omnichannel engagement, hosted an exclusive live webinar on the omnichannel approach for cost-effective business and enhanced customer experience (CX). The event brought together industry leaders from Bangladesh across sectors including BFSI, Retail & e-commerce, FMCG, and Digital Natives.
The virtual forum began with a presentation by Arif Hossain, enterprise presales engineer, Infobip Bangladesh. He focused on the common customer experience challenges those businesses confront across industries.
The entire discussion was a real eye-opener for the audience and showed them how to overcome the challenges of a disconnected customer experience by implementing a seamless omnichannel approach and strategy.